Customer Success Analyst - Pubinno

Customer Success Analyst

Pubinno is about serving the perfect beer to all beer lovers in the world and making life easier for all stakeholders in the draft beer industry.  The goal is simple: working with unique, self-driven, and technology-addicted people to spread the ‘Internet of Beer’ all around the world.

We have been served more than 20M pints of perfect beer and saved more than 250M liters of water via Pubinno Technologies in 5 countries and we will continue to do this until there is not a single poor quality beer in the world. 

Would you like to be a part of Pubinno that is shown as one of the seven start-ups that will disrupt the bar industry in the world by CB Insight, one of the most important technology platforms in the world? 

 As we are developing the world’s first technologies for the beer industry, to accomplish our big goals, we’re looking for a “Customer Success Analyst” to join our game changer journey.

What you will be doing?

  • Engage with data and apply automation and shortcuts for the system
  • Identify common customer challenges and actively suggest better solutions; empathize with every aspect of the customer experience, putting customers’ needs first
  • Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams
  • Form relationships and educate the customer on new product introductions and features to drive optimal product use
  • Driven toward maximizing effectiveness of their organization in an effort to drive best-in-class customer experience for both contractor channel partner customers and consumers/end users
  • Develop a trusted relationship with customer representatives at all levels such that all activities are closely aligned with the customer’s business case and business strategy

Desired skills and experience

  • Enjoy working with data; pulling reports & data analysis to get the best insights to our customers; experience with data visualisation is a plus
  • 3+ years of experience with data/BI 
  • Analytical and critical thinker with ability to connect multiple people to assess and propose improvements to the business
  • Dynamic, highly articulate and enthusiastic
  • Self-motivated with a positive can-do attitude
  • Ability to effectively work under tight deadlines
  • Excellent verbal and written communication skills 
  • Ability to meet the needs of customers
  • Ability to recognize core issues and tackle any and all problems related to customer service
  • Excellent organizational and time management skills

Working at Pubinno

  • Competitive Salary
  • Stock Option Program
  • Private Health Benefits
  • Great environment with amazing sky top terrace and unlimited beer 
  • Supporting personal and professional developments
  • Chance to work with a unique global team

Personal Information