Frequently Asked
Questions
Your comprehensive guide to Pubinno product and services.
General Questions
About Pubinno and our solutionsWhat is Pubinno?
Pubinno is a technology company that develops smart hardware and software solutions to make draft beverage service operations faster, more efficient, and more profitable.
Our product portfolio includes:
- Smart Tap — AI-powered draft dispense systems
- TapPay — Self-service payment solutions
- Smart Clean — Automated draft line cleaning systems
- Smart Hub — Operational analytics platform
Which industries does Pubinno serve?
Pubinno solutions are actively used across multiple sectors including:
- Pubs & Bars
- Restaurants & Food Halls
- Hotels & Hospitality
- Breweries & Taprooms
- Stadiums & Arenas
- Events & Festivals
Where are Pubinno products used globally?
Pubinno products are actively used across 3 continents and 9+ countries in Europe, America, and Asia.
We serve stadiums, event venues, chain restaurants, hotels, and craft breweries worldwide.
What makes Pubinno different from competitors?
Pubinno stands out with its AI-powered technology that delivers measurable results:
Our proprietary AquaVibra technology for Smart Clean delivers 400% more effective cleaning than traditional methods. We've won the 2023 & 2025 World's Best Beverage Technology Innovation Award and work with 4 of the top 10 global brewers.
Can Pubinno solutions be monitored digitally?
Yes. All Pubinno products are integrated with Smart Hub and the Pubinno Pro App (available on iOS and Android). This allows usage, cleaning, sales, quality, and operational data to be tracked digitally in real-time from anywhere.
What ROI can I expect from Pubinno solutions?
Pubinno solutions are designed to deliver a clear and predictable payback through operational efficiency. Customers typically see ROI driven by:
- Reduced waste (up to 20% keg yield improvement)
- Lower labor costs
- Faster service
- Increased sales during peak hours
As a reference, a venue selling around two kegs per week can typically reach full ROI in approximately 4–7 months, after which the system continues to generate net savings and revenue gains.
Smart Tap
AI-Powered Draft Dispense TechnologyWhat is Smart Tap?
Smart Tap is an AI-powered and robotics-enabled intelligent tap system that controls flow, minimizes losses, and ensures consistent pour quality across draft beverages by managing more than 11 pouring parameters in real time.
It won the 2023 World's Best Beverage Technology Innovation Award.
How does Smart Tap improve efficiency?
Smart Tap delivers up to 20% keg yield improvement through:
- Precise portion control
- AI-optimized foam management
- Elimination of over-pouring
The system ensures every pour is consistent regardless of the bartender's experience level.
What beverages can Smart Tap dispense?
Smart Tap can dispense any draft beverage including:
- Beer (lagers, ales, stouts, IPAs)
- Wine
- Cocktails on tap
- Cold brew coffee
- Kombucha
- Craft sodas
The AI automatically adjusts pour parameters for each beverage type.
Does Smart Tap work with my existing draft system?
Yes. Smart Tap is designed to retrofit seamlessly to existing draft systems. Our installation team will assess your current setup and ensure a smooth integration without requiring a complete system overhaul.
What is Hands-Free Mode?
Hands-Free Mode allows bartenders to start a pour and walk away while the tap completes the perfect pour automatically. This enables multi-tasking and serving multiple customers simultaneously, dramatically improving service time.
What alerts and monitoring does Smart Tap provide?
Smart Tap provides real-time alerts for:
- Low keg levels — so you never run out mid-service
- High temperature — protecting beer quality
- Low pressure — affecting pour quality
- After-hours usage — operational control and loss prevention
- Cleaning reminders — maintain quality standards
All alerts are sent via the Pubinno Pro App.
How does Smart Tap prevent theft and unauthorized usage?
Smart Tap monitors all pours with timestamp tracking and can detect after-hours usage. The system provides detailed reports showing exactly when, how much, and from which tap beverages were dispensed, eliminating shrinkage from unauthorized pours.
What is the Quality Score feature?
The Quality Score is calculated based on three key parameters:
- Temperature — monitoring average serving temperature against optimal thresholds
- Freshness — tracking how long since the keg was tapped
- Pour Quality — consistency metrics
This score helps venues maintain and demonstrate high service standards.
TapPay
Self-Service Payment SolutionWhat is TapPay?
TapPay is Pubinno's self-service payment solution built on Smart Tap technology. It allows customers to pay and pour their own beverages via QR code, contactless card, Apple Pay, Google Pay, or Face ID recognition.
It won the 2025 World's Best Beverage Technology Innovation Award.
How does the customer experience work?
Customers simply:
- Select the portion and quantity
- Pay for the amount they want (via QR or credit/debit card)
- Pour their beverage directly from the tap
- Enjoy!
The entire process takes seconds and eliminates wait times.
What payment methods does TapPay support?
TapPay supports multiple payment options:
- QR code payments
- Contactless/NFC card payments
- Apple Pay
- Google Pay
- Face ID verification
The system has already integrated with numerous payment providers including SumUp, Viva, and Stripe.
How does TapPay handle age verification?
TapPay partners with multiple partners such as Yoti and IDmission for integrated age verification. Depending on your jurisdiction and setup, this can include:
- ID scanning
- Face ID verification
- Staff-assisted verification at the point of activation
How does TapPay prevent overconsumption?
TapPay includes configurable consumption limits. You can set:
- Maximum pour amounts per transaction
- Daily limits per customer
- Require re-verification after a certain number of drinks
Staff can monitor all activity in real-time via the dashboard.
Is TapPay suitable for events and festivals?
Absolutely. TapPay is specifically designed for high-volume, high-throughput environments. Notable deployments include:
- Web Summit 2025
- Lord's Cricket Ground
- Numerous major festivals
The self-service model dramatically reduces wait times and staff requirements.
What POS systems does TapPay integrate with?
TapPay integrates with leading POS systems in the hospitality industry. Our open API allows seamless connection with your existing point-of-sale, property management systems (PMS), and operational software. Contact us for specific integration compatibility.
Smart Clean
Automated Draft Line Cleaning SystemWhat is Smart Clean?
Smart Clean is Pubinno's smart draft line cleaning system that automatically, portably, and autonomously cleans draft beverage lines. It delivers more consistent, more hygienic, and more efficient cleaning results compared to manual methods.
What problems does Smart Clean solve?
Smart Clean eliminates:
- Inconsistent manual cleaning frequencies
- Incorrect chemical dosing
- Insufficient mechanical action
- Quality loss due to human error
- Flavor degradation leading to sales loss
It ensures the same quality standard in every cleaning cycle.
What is AquaVibra technology?
AquaVibra is Pubinno's patented vibrational pressure technology that provides up to 400% more effective mechanical pressure with the inner surface of draft lines. It removes yeast, hop, and protein residues faster using both chemical and strong mechanical effect.
Is Smart Clean portable?
Yes. Smart Clean weighs approximately 11-12 kg (24-26 lbs) and can be easily carried between different draft lines. One device can clean multiple tap systems throughout your venue or across multiple locations.
Which draft systems is Smart Clean compatible with?
Smart Clean is compatible with all standard draft beverage systems regardless of brand, configuration, or line length. Our system can be equipped with every existing keg coupler.
How long does a cleaning cycle take?
A standard cleaning cycle takes between 25-35 minutes. The duration may vary depending on line length and contamination level. For heavily soiled lines, the system can detect the need for deep cleaning and automatically applies an extended cycle.
Does line length affect cleaning performance?
No. Thanks to AquaVibra technology, consistent and high-performance cleaning is achieved even in long draft lines. The vibrational pressure ensures thorough cleaning regardless of line length.
How do I know the correct amount of chemical to use?
Smart Clean indicates when the chemical has been added correctly via the device's light indicator and through the Pubinno Pro App.
Once the chemical is added, Smart Clean automatically handles the internal dosing and creates the optimal cleaning mixture on its own, independent of the exact amount added by the user. This removes guesswork, prevents overuse, and ensures consistent, effective cleaning without waste.
Does Smart Clean reduce chemical and water usage?
Yes. Thanks to accurate dosing and efficient cleaning cycles, Smart Clean prevents unnecessary chemical consumption and achieves significant water savings. Our customers report helping save over 1 billion liters of water collectively.
Does cleaning affect beer taste?
Yes, positively! Clean lines mean correct aroma, fresher taste, and more consistent service quality. Businesses using Smart Clean have reported an average sales increase of 11% driven by improved taste quality.
Are cleaning records stored?
Yes. All cleaning history is automatically recorded with timestamps, duration, line identification, and completion status. This data can be accessed through the Pubinno Pro App for compliance documentation and operational insights.
Smart Hub & Pubinno Pro App
Analytics & Monitoring PlatformWhat is Smart Hub?
Smart Hub is Pubinno's central analytics and monitoring platform that connects all Pubinno products. It provides real-time data, predictive alerts, and actionable insights through the Perfect.Beer cloud platform and dedicated mobile applications designed for different user roles — including sales teams, venue owners, and technical teams.
What does the Pubinno Pro App do?
The Pubinno Pro App (available on iOS and Android) provides:
- Real-time monitoring of all taps
- Temperature and pressure alerts
- Keg level tracking
- Cleaning schedules and records
- Sales analytics
- Quality scores
- Remote management capabilities
What data and analytics are available?
Smart Hub provides comprehensive analytics including:
- Pour volumes and sales data
- Keg efficiency and yield metrics
- Temperature and freshness tracking
- Cleaning compliance records
- Peak hours analysis
- Brand performance comparisons
- Predictive maintenance alerts
Can I monitor multiple locations?
Yes. Smart Hub is designed for multi-venue operators. You can monitor all your locations from a single dashboard, compare performance across venues, and receive consolidated reporting.
What predictive alerts does the system provide?
The system provides predictive alerts for:
- Low keg levels — order replacement before running out
- Cleaning schedules — maintain quality standards
- Temperature anomalies — prevent quality issues
- Maintenance needs — avoid downtime
- Unusual usage patterns — security monitoring
Can I export data for reporting?
Yes. Smart Hub allows data export in various formats for integration with your business intelligence tools, accounting systems, or custom reporting needs.
Getting Started
Begin your journey with PubinnoHow do I get started with Pubinno?
Contact us through our website or reach out to our sales team. We'll:
- Schedule a consultation to understand your needs
- Assess your current setup
- Provide a customized proposal
- Guide you through the implementation process
How long does implementation take?
Implementation time depends on the venue and project scope. Pubinno technologies are designed for fast and non-disruptive installation, with individual units typically installed in 10–30 minutes.
Do you provide training?
Yes. Comprehensive training is included with all installations. We train your staff on:
- Daily operations
- The Pubinno Pro App
- Basic troubleshooting
- Best practices
Ongoing training materials and support are available.
Can I try before committing?
We offer pilot programs and demonstrations for qualified venues. Contact our sales team to discuss trial options for your specific situation.
Installation & Setup
What to expect during deploymentWhat's included in the installation?
Our installation includes:
- Professional setup by certified technicians
- Integration with your existing draft system
- Connection to Smart Hub platform
- Pubinno Pro App configuration
- Comprehensive staff training
- Testing of all functionality
Do I need to modify my existing draft system?
Smart Tap and Smart Clean are designed to retrofit to existing systems with minimal modifications. TapPay installations may require additional setup for payment integration. Our team will assess your specific requirements.
What are the power requirements?
All systems require standard electrical connections. Specific requirements will be confirmed during the assessment phase.
Who handles the installation?
Depending on the project and scope, we might work with your existing draft technical partners, or recommend our certified technical partners.
Support & Maintenance
We're here to helpWhat support is available after installation?
We provide comprehensive support including:
- 24/7 technical support line
- Remote diagnostics and troubleshooting
- Software updates and improvements
- On-site service when needed
- Dedicated account management for enterprise customers
What is the warranty coverage?
All Pubinno hardware comes with a standard warranty. Extended warranty options are available. Contact our sales team for specific warranty terms for your products.
How are software updates handled?
Software updates are deployed automatically over-the-air with no action required from you. Updates include new features, performance improvements, and security patches. We notify you of significant updates in advance.
What if there's a hardware issue?
Pubinno systems are continuously monitored, and potential hardware issues are automatically reported to our support team. In many cases, problems are detected and addressed remotely before they impact operations.
If on-site service is required, a technician is dispatched, and critical replacement parts can be shipped quickly to minimize downtime.
Is training available for new staff?
Yes. Training materials are available through the Pubinno Pro App and our online resource center. Additional on-site training sessions can be arranged for new staff or refresher training.
Technical Specifications
System requirements and data securityWhat are the Smart Tap specifications?
Smart Tap dimensions and technical specifications vary by model. The system operates within standard draft pressure and temperature ranges, and power adapters and plug types can be configured according to the country of installation. Detailed technical specifications are available in our product documentation.
What are the Smart Clean specifications?
Smart Clean weighs approximately 11-12 kg, compatible with all standard draft systems, including a chemical chamber, keg coupler inlet, and water hose inlet. Power adapters and plug types can be configured according to the country of installation.
Cleaning cycles run 25-35 minutes with AquaVibra delivering 400% more cleaning power than traditional methods.
What connectivity is required?
Smart Clean requires Bluetooth connection with your mobile phone.
Smart Tap and TapPay require internet connectivity (WiFi or GSM) for cloud features and monitoring.
What data security measures are in place?
Pubinno follows industry-standard security practices, including encrypted data transmission and storage, and is certified under ISO 27001 for information security management.
Payment processing through TapPay is handled via PCI-compliant payment providers. Regular security audits and monitoring ensure the protection of all system and customer data.
What happens if internet connectivity is lost?
Systems continue to operate locally during connectivity outages. Smart Tap continues pouring, data is stored locally and synced when connection returns.
TapPay may require connectivity for payment processing depending on your configuration.
Still Have Questions?
Our team is ready to help you find the perfect solution for your venue.
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